Contact

Get in touch

Address

Axle dr, Truganina, Victoria-3029
 

Email

Phone

+61 400340831
 
Warranty Services

At Prime Theatres, we are committed to providing high-quality products and services to our customers. Our products come with a manufacturer’s warranty, which is a separate agreement between the consumer and the manufacturer. The manufacturer’s warranty may provide additional protection beyond the consumer guarantees provided by the Australian Consumer Law (ACL).

The following terms and conditions apply to the manufacturer’s warranty for products sold by Prime Theatres:

  • Dead-on-arrival products will be immediately replaced once the product has been returned to our head office. If the product is not in stock, we will order a replacement. Any damaged goods upon arrival must be evaluated upon return to the store. Claims for damaged goods must be made within 24 hours of receiving the goods via email, with supporting evidence.
  • Prime Theatres will accept product returns and provide you with an exchange voucher, refund, or repair if the product is faulty or is not of merchantable quality, if it is not fit for its intended purpose, or if it does not match the sample or our description. You must present your Prime Theatres register receipt or other adequate proof of purchase.
  • If you cannot present your Prime Theatres register receipt or other acceptable proof of purchase, we reserve the right not to offer a refund or exchange.If you are experiencing operating difficulties with electrical, electronic, or other similar products, we recommend that you first contact the manufacturer’s customer hotline before returning the product. The manufacturer’s customer hotline number should be included with the information supplied with your product.

 

If you are experiencing operating difficulties with electrical, electronic, or other similar products, we recommend that you first contact the manufacturer’s customer hotline before returning the product. The manufacturer’s customer hotline number should be included with the information supplied with your product.

  • Prime Theatres reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange, or refund. This may result in a repair, exchange, or refund being refused.

Prime Theatres reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange, or refund. This may result in a repair, exchange, or refund being refused.

  • Your original Prime Theatres register receipt is the best form of proof of purchase. Refunds will be issued using your original payment method. Please retain your digital invoice online for all online purchases. Refunds will not be provided for the purchase of gift vouchers. Gift vouchers are not redeemable for cash. To be eligible to receive a refund, any accessories and manuals supplied with the product must be included, including packaging.
  • Lay-by purchases and pre-order items must be finalised within 3 months of the first payment date unless otherwise stated in writing by a Prime Theatres representative. Any lay-by purchase that has not been finalised within 3 months is at risk of cancellation and you will not be eligible for a refund. For pre-order items, the 3 month time period will apply once the stock has arrived in the store.
  • All of our products are sold with a full Australian Manufacturers Warranty and we are Australian authorised to sell all products we supply. The terms of each warranty are specific to each manufacturer and vary depending on the product. Most manufacturer warranties provide protection against defects or faults for at least 12 months. Prime Theatres does not accept any refund claims for any goods after 2 days from the date of purchase or simply change of mind.
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